Frequently Asked Questions
If you can’t find the answer here please drop us a note and we’ll get back to you within 24 hours.
Where should the digital sign be sited?
You should try to locate your PassageWay Service Status digital sign in a location that experiences a high level of footfall plus offers a good level of visibility for the screen. Dependent on the screen that you’re using you may wish to avoid locations that experience strong direct sunlight, though with the latest screen technology this is less of an issue.
What screen resolution should we use?
Your PassageWay Service Status digital sign is optimised for both landscape or portrait orientation at 1920 x 1080, or 1080 x 1920.
What sort of screen does the sign need?
Your digital sign will display on virtually any size colour screen and will adjust automatically for the screen orientation. The size and orientation of the screen is a choice determined by its location. The only prerequisite that your PassageWay Service Sign requires is that the screen has a modern browser such as Chrome or Safari and that Javascript is enabled.
Is there a test sign we can use to run a trial with?
Yes, click here to open a test sign. If you’d like a test sign for your specific location then please let us know and we’ll set-one up for you.
How long does a sign take to be delivered?
Each sign is carefully curated. First we’ll check with you to ensure we have the right mix of local public transport information. Once we have this then a sign can be ready within a day or if the requirement is super urgent we can supply same-day.
Do we need to manually refresh the sign?
No. The sign updates automatically. When it initially loads it will gather the live data and then it can be left alone to display the latest information.
Why are the signs free of charge?
Transport for London cover the costs for the digital signs, doing so helps connect places in London to their real-time information which generates demand for all forms of public transport.
What sort of web browser is best?
We recommend the most recent two versions Chrome however the Service Status digital sign will work with most modern browsers that have javascript enabled.
What sort of Internet access is required?
We recommend a hard-wired Internet connection via Ethernet. If this isn’t possible then a strong, stable WiFi connection will be fine. It is also possible to run the Service Status digital sign with a tethered connection of 3G or greater.
Is there a difference between the landscape and portrait modes?
No, they are identical. Please note the resolution of your screen should be 1920 x 1080 or 1080 x 1920.
What can the PassageWay Service Status sign display?
Your PassageWay Service Status digital sign is curated for your specific location and can include a mix of bus arrival screens for up to 4 bus stops, 8 local bike hire locations showing bike and slot availability, up to 4 river bus arrival screens for piers and onward travel status for all tube lines, TfL Rail and Tram services. The sign is presented with a helpful local map of your area that shows all the access points along with a ‘You are here’ marker.
Do you provide support?
Yes, please contact us if you have any issues and we’ll work with you to find a resolution.
How many screens can one sign be displayed on?
We allow each digital sign to be displayed on a maximum of two screens simultaneously. If you’d like to have it display on more than this, or to include a digital sign within your Intranet or on your public/sociaL web channels then please contact us for pricing.
Do you provide a mobile version?
We will shortly release an update which incorporates QR codes for each sign so they can be opened on a smartphone.
Do you provide and install suitable digital screens?
Yes, working with our partners we can supply, install and maintain digital signs across the UK, with a low monthly cost that includes new for old screen replacement in the event of an issue. Please contact us for pricing.
Is there a minimum contract period?
Your PassageWay Service Status digital sign has a minimum term of one month.
Can you provide custom digital signs?
We are able to provide bespoke templates which would incur a custom fee. If you’re interested in having something made for your brand or unique set of requirements please contact us.
Are there Terms and Conditions?
Do we need to sign a contract?
We have a very simple form that we ask you to complete to ensure that your location meets the criteria agreed with Transport for London.
Is there a limit to the number of digital signs we can request?
No. However If you’d like ten or more digital signs please let us know so we can plan accordingly.
Do You Support Locations Outside London?
Not yet, but if you’re interested please let us know.
